Return & Exchanges

Returns & Exchanges Policy

Effective Date: January 1, 2025

At The Beauty Time, we aim to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help! Please review our Returns & Exchanges Policy below.

1. Returns

1.1 Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within [Insert Timeframe, e.g., 30 days] of delivery.
• Products must be unused, unopened, and in their original packaging.
• Items purchased as part of a sale or clearance event may not be eligible for returns (please refer to the specific promotion’s terms).

1.2 Non-Returnable Items

The following items are not eligible for returns:

• Opened or used cosmetics, skincare, or personal care products (due to hygiene and safety reasons).
• Gift cards or promotional items.

1.3 How to Initiate a Return

To start a return, follow these steps:

1. Contact our Customer Support Team at [email protected] or +977 9821501138.
2. Provide your order number and details about the item(s) you wish to return.
3. Our team will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.

1.4 Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original method of payment within [Insert Timeframe, e.g., 5-7 business days].
• Shipping costs are non-refundable.

2. Exchanges

2.1 Eligibility for Exchanges

We accept exchanges under the following conditions:

• Exchanges are allowed for incorrect or damaged items received.
• Items must meet the same criteria as outlined in the "Eligibility for Returns" section.

2.2 How to Initiate an Exchange

1. Contact our Customer Support Team at [email protected] or +977 9821501138.
2. Provide your order number and a description of the issue.
3. Our team will assist you with the exchange process.

2.3 Exchange Process

• If the exchange is due to a defect or error on our part, we will cover the return shipping cost.
• Replacement items will be shipped once we receive the returned item.

3. Damaged or Defective Items

3.1 Reporting Damaged or Defective Items

If your order arrives damaged or defective, please notify us within e.g., 2 days] of receiving the item by:

• Emailing [email protected] with photos of the damaged item and your order details.
• Contacting us at +977 9821501138.

We will resolve the issue promptly by offering a replacement, exchange, or refund.

4. Additional Information

4.1 Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error or defective product.
• For exchanges, we will cover the shipping cost for the replacement item.

4.2 Processing Times

• Return and exchange requests are typically processed within [e.g., 3-5 business days] of receiving the returned item.

5. Contact Us

If you have any questions or need further assistance with your return or exchange, please don’t hesitate to contact us:

• Email: [email protected]
• Phone: +977 9821501138
• Mailing Address: The Beauty Time, Kathmandu, Nepal

Thank you for shopping with The Beauty Time! Your satisfaction is our priority.