Shipping and Return Policy
Effective Date: January 1, 2025
At The Beauty Time, we are committed to providing you with a seamless shopping experience. Please review our Shipping and Return Policy to understand how we handle deliveries and returns.
1. Shipping Policy
1.1 Processing Time
- All orders are processed within [Insert Timeframe, e.g., 1-3 business days] after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
1.2 Shipping Methods and Delivery Times
- We offer the following shipping options:
- Standard Shipping: [Insert Delivery Time, e.g., 5-7 business days].
- Express Shipping: [Insert Delivery Time, e.g., 2-3 business days].
- Delivery times may vary based on your location and chosen shipping method.
1.3 Shipping Costs
- Shipping costs are calculated at checkout based on the selected shipping method and destination.
- Free shipping is available for orders above [Insert Minimum Order Value, e.g., NPR 5,000].
1.4 Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.
1.5 International Shipping
- We currently ship to select countries. Additional customs or duties may apply based on your country’s regulations. These charges are the responsibility of the customer.
2. Return Policy
2.1 Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within [Insert Timeframe, e.g., 30 days] of delivery.
- Products must be unused, unopened, and in their original packaging.
- Items purchased during sales or clearance events may not be eligible for returns. Please refer to the promotion’s terms.
2.2 Non-Returnable Items
The following items are not eligible for returns:
- Opened or used cosmetics, skincare, or personal care products (due to hygiene reasons).
- Gift cards and promotional items.
2.3 How to Initiate a Return
To start a return, follow these steps:
- Contact our Customer Support Team at [email protected] or +977 9821501138.
- Provide your order number and details of the item(s) you wish to return.
- Our team will provide a Return Authorization Number (RAN) and instructions for returning your item.
2.4 Refund Process
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within [Insert Timeframe, e.g., 5-7 business days].
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
3. Damaged or Defective Items
3.1 Reporting Damaged or Defective Items
If you receive a damaged or defective product, please notify us within [Insert Timeframe, e.g., 7 days] of receiving the item by:
- Emailing [email protected] with photos of the damaged item and your order details.
- Contacting us at +977 9821501138.
We will resolve the issue promptly by offering a replacement, exchange, or refund.
4. Additional Information
4.1 Return Shipping Costs
- Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
- For exchanges, we will cover the shipping cost of the replacement item.
4.2 Processing Times
- Returns and exchanges are typically processed within [Insert Timeframe, e.g., 3-5 business days] of receiving the returned item.
5. Contact Us
If you have any questions or need assistance with your order, shipping, or returns, please don’t hesitate to contact us:
- Email: [email protected]
- Phone: +977 9821501138
- Mailing Address: The Beauty Time, Kathmandu, Nepal
Thank you for shopping with The Beauty Time! We value your trust and are here to assist you every step of the way.
